Shop Policies & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
SHOPPING INFORMATION
Shipping
NOTE: Due to the current pandemic situation around the world, delivery timelines may be a few days longer than expected. Therefore, we will do everything in our hands so that you receive your orders on time. Please, we ask all our customers to treat this with understanding.
Processing time
The time We need to prepare an order for shipping varies. Usually it takes 2-3 days to prepare. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
Estimated shipping times
Australia: 4-12 weeks
Canada: 4-12 weeks
France: 4-12 weeks
Germany: 4-12 weeks
Greece: 4-12 weeks
Ireland: 4-12 weeks
Italy: 4-12 weeks
Japan: 4-12 weeks
New Zealand: 4-12 weeks
Portugal: 4-12 weeks
Russia: 2-6 weeks
Spain: 4-12 weeks
The Netherlands: 4-12 weeks
United Kingdom: 4-12 weeks
United States: 4-12 weeks
North America: 4-12 weeks
Europe: 4-10 weeks
Australia, New Zealand and Oceania: 4-12 weeks
Asia Pacific: 4-12 weeks
Latin America and the Caribbean: 4-14 weeks
North Africa and the Middle East: 4-14 weeks
Sub-Saharan Africa: 4-16 weeks
We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
PAYMENT INFORMATION
Secure options?
OCTO.uz Payment Gateway
We use safe payment for
VISA, MasterCard, PaYoneer, PayPal
Will I receive the same product that I see in the picture?
Yes. At Silky.uz we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.
Will you restock items indicated as “out of stock?”
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
ORDERS AND RETURNS
We gladly accept returns and cancellations
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 6 hours of purchase
We don't accept exchanges
But please contact us if you have any problems with your order.
Phone: +998 93 620-33-00
Mail: info.silky.uz@gmail.com
How can I return an item?
If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact or Email the Customers Service
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.