Shop Policies & Answers

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    CONTACT INFORMATION

     4 Eshoni Pir Street
    Bukhara, 100200
    Uzbekistan

     

     +998 93 620-33-00
    +998914410988

     

    help-center@silky.uz
    info@silky.uz

     

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

     

    SHOPPING INFORMATION

      

    Shipping

    NOTE: Due to the current pandemic situation around the world, delivery timelines may be a few days longer than expected. Therefore, we will do everything in our hands so that you receive your orders on time. Please, we ask all our customers to treat this with understanding.

     

    Processing time

    The time We need to prepare an order for shipping varies. Usually it takes 2-3 days to prepare. For details, see individual items.

     

    Customs and import taxes

    Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

     

    Estimated shipping times

      

    Australia: 4-12 weeks

    Canada: 4-12 weeks

    France: 4-12 weeks

    Germany: 4-12 weeks

    Greece: 4-12 weeks

    Ireland: 4-12 weeks

    Italy: 4-12 weeks

    Japan: 4-12 weeks

    New Zealand: 4-12 weeks

    Portugal: 4-12 weeks

    Russia: 2-6 weeks

    Spain: 4-12 weeks

    The Netherlands: 4-12 weeks

    United Kingdom: 4-12 weeks

    United States: 4-12 weeks

    North America: 4-12 weeks

    Europe: 4-10 weeks

    Australia, New Zealand and Oceania: 4-12 weeks

    Asia Pacific: 4-12 weeks

    Latin America and the Caribbean: 4-14 weeks

    North Africa and the Middle East: 4-14 weeks

    Sub-Saharan Africa: 4-16 weeks

    We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

     

    PAYMENT INFORMATION

    Secure options?

    OCTO.uz Payment Gateway

     

    We use safe payment for

      

    VISA, MasterCard, PaYoneer, PayPal

     

    Will I receive the same product that I see in the picture?

    Yes. At Silky.uz we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.

     

    Will you restock items indicated as “out of stock?”

    Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.

     

    ORDERS AND RETURNS

    We gladly accept returns and cancellations

      

    Contact us within: 3 days of delivery

    Ship items back within: 7 days of delivery

    Request a cancellation within: 6 hours of purchase

     

    We don't accept exchanges

      

    But please contact us if you have any problems with your order.  

    Phone: +998 93 620-33-00

    Mail: info.silky.uz@gmail.com

     

    How can I return an item?

      

    If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact or Email the Customers Service

     

    Conditions of return

      

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.